Frequently Asked Questions (FAQs)

Have a question we haven't answered?  Feel free to ask!  We're 100% dedicated to ensuring you're 100% comfortable with leaving your pets in our care.

What vaccines do you require?  We require that all dogs be vaccinated for Rabies, Distempter with parvo (DHPPV), and Bordetella (kennel cough).  All cats must be vaccinated for Rabies and Distemper (FVRCP).  We must have proof of vaccinations before we can board your pet; no exceptions. We highly recommended the canine influenza and leptospirosis for dogs and feline leukemia for cats.
What should I bring for my pet?  We highly recommend you bring your pet's food to prevent any stomach upset.  If you are unable to bring their food we will provide Purina ONE.  You may also bring any toys your pet enjoys.  We provide beds for all of our boarders.  If you would like to bring their own bed please make sure it is small enough to fit in a standard washing machine. 
My pet requires daily medications.  Is it still OK to board them?  We are more than comfortable giving any and all medications, even insulin shots!  We will do our best to give all medications as close to their usual daily schedule as possible.
Do you provide any details of my pet's stay when I pick them up? We provide report cards when you pick up your pet so you will know exactly how they did over their stay!
Report cards are great for pick up, but can I check in on my pet while I'm away?  We are more than happy to give you updates on your pets!  We can provide updates on their stay over the phone or we can text you pictures on how they're enjoying Red Oaks! 
My pet is very nervous being away from me and I am worried how they will do. What can I do? If you are nervous about how your pet will do ,we highly recommend trying a daycare stay. This will give us a chance to get to know your pet better so we can see how we can accommodate them and make them feel more at home before you actually have to leave town.
What kind of payments do your accept?  For your convenience we are able to accept cash, check, and all major credit cards (Visa, Mastercard, Discover, and American Express).